FAQ

​How is Clemē Beauty's definition of "clean" different from other brands?

At Clemē Beauty, we don't just claim "clean" as a buzzword. Instead, for us, it means using only the purest, freshest, non-toxic ingredients. Unlike many brands, we avoid synthetic preservatives and harmful endocrine disrupting chemicals entirely. Our products are formulated with natural botanicals and preserved naturally to ensure safety and efficacy. We believe that skin and body products are like food for the skin, so strive to be an ingredient conscious brand in every way, crafting products with intention and purpose and leaving no room for toxins that effect our hormonal health. Experience true clean beauty with Clemē Beauty.

How should I store Clemē Beauty products and what is the recommended shelf-life?

Store our products in a cool, dry place away from direct sunlight to maintain their freshness and efficacy. Unlike many companies that use harsh preservatives to extend shelf life, we use natural preservatives to ensure your skin gets the best care. Think of our products as nourishing food for your skin. We recommend using our products within 6-12 months for optimal results to ensure you receive the full benefits of their natural ingredients.

Do your products contain any synthetic fragrances?

No, we use only natural fragrances derived from botanical extracts to provide a pleasant and safe scent. We avoid synthetic fragrances because they can contain harmful chemicals, including phthalates, which are known to disrupt hormones and cause skin irritation. At Clemē Beauty, we craft our products with intention, ensuring that every ingredient is safe, natural, and beneficial for your skin. We believe that skincare products are like food for your skin, nourishing it with pure and transparent ingredients. Experience true clean beauty with Clemē Beauty.

Returns & Refunds

At Clemē Beauty, we want you to love our products as much as we do. If something isn’t right, we’re here to help!

30-Day Return Policy

You have 30 days from the day you receive your item to request a return. To be eligible, the item must be unopened, unused, and in its original packaging, with the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at kaw801@gmail.com. Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any questions about returns, feel free to reach out to us at kaw801@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Thank you for choosing Clemē Beauty! We’re committed to providing you with truly clean, beautiful self-care products.